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Terms & Conditions


Organic Polymer Imprint Colors
FOR YOUR SAFETY AND PROTECTION, PyroGraphics' imprinting is lead and cadmium free.  Our standard Organic Polymer imprints, used on our precision spot color and 4-Color Perfect system, match PMS colors, are lead & cadmium free and are very brilliant even on colored items.  They are microwave safe with good (top rack) residential dishwasher resistance on glass & ceramic items. Plastic and Stainless Steel items are recommended for hand washing only.  Metallic items cannot be micro-waved.  NOTE: High Temperature "sanitation" cycles will shorten the life of any lead-free ink.  Organic Polymer imprints meet California Proposition 65 requirements without warning stickers.


Commercial Dishwasher Ink:

Certain items are available with lead and cadmium free commercial dishwasher resistant imprints.  Commercial dishwasher imprints are available in limited colors and may have a semi-gloss finish.  Please contact us for information. 


Complaints or requests for corrections must be made within 14 days after order ships.

Canceled orders will be subject to all charges incurred prior to cancellation, including restocking fees.

We make every effort to deliver your order when you need it! Please indicate event dates on orders with critical deadlines.

Shipping Quantity
Standard Over & Under quantity: 36pcs: 4 pcs. 72pcs: 6pcs. 144pcs: 12pcs. 288pcs. or more: 5. Orders specified as "No Overs" may be shipped short the amount listed above.

All orders are FOB PyroGraphics, West Des Moines, IA 50265. Carrier is determined at the time the order is placed. Orders are palletized and shipped via Motor Freight whenever possible.


Orders shipped UPS or other parcel shipping services are repackaged to avoid breakage at a cost of $11.25 (g). Please call for additional information.

Shipping Charges
Customers can request that shipping be charged to a 3rd Party account number at no additional charge.  Repackaging charges will be applied to the invoice.  Customer arranged freight trucks will incur a $50.00 administration free.

Multiple Address Shipments
Multiple address shipments are charged 8.75 (g) for each additional address.

Rush Charges
Rush charges, if applicable, are determined at the time the order is placed and depend upon current work load, quantity ordered and delivery date requested.

Individual Packaging
Individual packaging is available for many of the items in our catalog.


Click to go to our packaging page.

All returns must have written factory authorization prior to shipping.

Less Than Minimum Orders
Less than minimum quantities are available for many items in our catalog. Please inquire as to availability and pricing.

Preproduction Proofs/Virtual Proofs
Preproduction proof charges are listed with the set-up charge next to the item on our website. Faxed or E-mailed proofs are provided at no charge on all orders.  Virtual proofs are provided at nominal cost.  Please contact our customer service department for costs and details.

Quality of Ceramic and Glass Items
Due to the inherent properties of ceramic and glassware,
slight imperfections and variations in surface quality and
color may occur. These imperfections will not be considered
cause for rejection.

Imprint Location
Due to size and shape variations (height and roundness), exact location and straightness of imprints may vary by as much as 1/16�. Although we make every effort to compensate, such variation is not cause for rejection.

Reorder Set-ups will be incurred on orders over 12 months old.  Pricing will vary depending on the art, please call for more information.

All sizes and capacity are approximate and may vary.

Trademarks and Logos
All trademarks, logos and copy shown in the catalog are strictly for illustrative purposes only, and do not suggest that they are available to any purchaser without the express permission of the owner of the trademarked or copyrighted art, copy or verbiage. PyroGraphics accepts artwork as being submitted in full compliance with all intellectual property laws. All customers agree that by submitting material for use in producing orders, all art and copy materials are in compliance with these laws and PyroGraphics cannot be held liable for any violations.

All New Customers are required to submit Credit Card information as payment before the Order will be released to Production. As soon as the Sales order is generated, that Credit Card will be charged immediately, which will also include the shipping costs. Because the order is paid up front, we'll Ship Exact quantities only. Failure of sending the Credit Card will result in the Order being placed on HOLD, and will not be released until the Card has cleared our Accounting department.
Credit can be established for Net 30 terms, provided credit history is satisfactory.

Our multi-color registration is EXCELLENT. We accomplish this without the use of decals or transfers. Orders produced with our exclusive Pyro-Precise multicolor system are registered within 1/64" or less.

Success requires communication, cooperation, and a good faith effort by all parties. PyroGraphics strives for success and prosperity in all our business and personal relationship

Lead Time
Standard production is 12 working days. Rush service is available, please let us know your requirements. We will make every effort to deliver your order when you need it! Please indicate event dates on orders with critical deadlines.  Lead time, after paper proof approval, for a Pre-Production Proof is 7 working days.